Slack Integration
Note: Integrations are available on the Pro and Business plans. Upgrade your plan if you're on Starter.
Get instant Slack notifications when your AI assistant encounters unanswered questions or captures a new lead. Stay on top of what your customers are asking — right in your team's Slack workspace.
What You'll Get
- Unanswered question alerts — know immediately when a visitor asks something your bot couldn't answer
- Lead capture notifications — see name and email of every captured lead in real time
- Formatted messages — rich Slack blocks with context (assistant name, question text, timestamp)
Prerequisites
You need a Slack workspace. Create one free at slack.com.
Setup Instructions
Step 1 — Connect Slack
- Go to Dashboard → Integrations
- Click Connect on the Slack card
- You'll be redirected to Slack's OAuth page
- Select your workspace and click Allow
- You'll be redirected back to AskYourSite
Step 2 — Configure Alerts Per Assistant
- Go to Integrations → Slack → Configure
- Select which assistant to configure
- Choose the Slack channel to send alerts to (e.g.
#support-alerts) - Choose which events to notify on:
- Unanswered questions
- Lead captures
- Click Save
Tip: Create a dedicated #ays-alerts channel in Slack to keep bot notifications separate from regular team chat.
Example Alert Messages
Unanswered Question:
🤖 AskYourSite — Unanswered Question
Assistant: Sales Bot
Question: "Do you integrate with Salesforce?"
Time: Apr 6, 2026 at 10:30 AM
Lead Captured:
✅ AskYourSite — New Lead
Assistant: Support Bot
Name: Jane Smith
Email: jane@example.com
Time: Apr 6, 2026 at 10:31 AM
Multiple Assistants, Multiple Channels
You can route alerts from different assistants to different Slack channels:
| Assistant | Channel |
|---|---|
| Sales Bot | #sales-leads |
| Support Bot | #support-alerts |
| Onboarding Bot | #customer-success |
Configure each assistant separately under Integrations → Slack → Configure.
Disconnecting Slack
Go to Integrations → Slack → Disconnect. This removes the OAuth connection and stops all Slack notifications. You can reconnect at any time.